Role OverviewThe Guidance Service Implementation Manager will report directly to Head of Guidance Services and Customer Protection Strategy. In this role, you will be responsible for:Key Responsibilities:

Lead the Guidance Services implementation on the GSI programme, collaborating with BAU managers to advance change actions and plans.
Identify dependencies and support the operational implementation of changes, both internally and with external partners.
Capture actions and risks effectively, developing proposals to mitigate operational risks associated with our change programme.
Coordinate internal and external expertise and data to successfully implement our change initiatives.
Support operational readiness by providing reports and inputs to transition working groups and internal governance.
Develop and maintain performance and impact reporting to assess the health of our change programme and monitor progress towards operational readiness and go-live dates.
Ensure accurate and timely reporting of key performance indicators and status updates in line with internal governance and reporting processes.
Act as an ambassador for the service, engaging with staff in scope of transfer, addressing their concerns, and ensuring their feedback is considered.
Provide operational support to the TUPE process, fostering a positive and professional experience.
Build and maintain exceptional stakeholder relationships with the wider MaPS Guidance team, frontline services, and key external stakeholders.
You will build and maintain exceptional stakeholder relationships particularly with the wider MaPs Guidance team and frontline services and key external stakeholders

You will need to demonstrate the following skills and experience. To excel in this role, you will need to demonstrate:

Ability to travel extensively across the UK as required.
Proven track record of working closely with senior stakeholders and demonstrating sound, sensitive judgement.
Experience in a customer-facing environment with a strong commitment to customer service and organisational values.
Strong understanding and experience in service delivery, particularly in complex areas, with significant experience in managing and supporting people through change.
Results-driven and collaborative approach, with a willingness to challenge the status quo and innovate to achieve objectives.
Proficiency in using data and systems to manage multiple data sources and inform strategic direction.
Ability to understand and shape priorities, helping stakeholders translate these into practical actions.
Capable of working at pace in a complex environment.

About UsThe Money and Pensions Service (MaPS) is based in Bedford, in a recently renovated modern office. This is a wonderful opportunity for you to become an integral part of a dynamic organisation, working to help people across the UK.At the heart of the Money and Pensions Service are our values – caring, connecting, and transforming, which are the foundation of our success. They permeate every area of our work and define all our business relationships and the way we work with each other. We’re not only looking for the best people to come and work for us, but we need people who align themselves with our values:

CaringWe care about our colleagues and the people whose lives we are here to transform.
ConnectingWe will transform lives through our ability to make positive connections.
TransformingWe are committed to transforming lives and making a positive societal impact.

Our Inclusive Working EnvironmentBy fostering our values, we are immensely proud of the inclusive working environment that we have created. The diversity of our people is a strength that we embrace and wish to build upon, so we are committed to attracting people of all backgrounds. We work hard to ensure that we have a progressive approach to inclusion, equity, and belonging. We really do want our colleagues to “bring their whole selves to work.”Our colleague and ally networks encompass LGBTQ+, neurodiversity, women’s health, men’s health, ethnicity, and diversity.What We Offer

Generous Annual Leave – 30 days plus Bank Holidays
Pension scheme – contributions matched 2 to 1 (up to 10% of your salary)
Interest-free loan for season tickets for buses and trains
Cycle to work Scheme
Subsidised eye tests & flu jabs
Life assurance scheme
Give as you earn scheme
Employee assistance programme (EAP)
PAM Assist and PAM Life scheme (Wellbeing)
Enhanced family and sick pay
Paid volunteering (2 days a year)
Recognition Scheme
Discounts portal to numerous retailers

Flexible WorkingAt MaPS, we take pride in our flexible approach to work. As standard, we work on a hybrid basis with a minimum of 2 days in the office per week. Hybrid working is a voluntary, non-contractual arrangement and our headquarters in Bedford will be your contractual place of work. The number of days that anyone will be able to work at home will be determined primarily by business needs, but personal and other relevant circumstances will also be considered. If you are successful, any opportunities for hybrid working, including whether a hybrid working arrangement is suitable for you, will be discussed with you prior to you taking up your post.Career DevelopmentIn MaPS, we take career development seriously. We actively encourage and support applications from our existing MaPS colleagues. However, we do follow the Civil Service Commissioner recruitment principles, which means that you will be required to participate in a full, open, and fair process.Reserve ListIf you are successful at...

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