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- Delivering a county-wide Adult Social Care service as part of a collaborative, supportive team
- Responding to enquiries from the public, internal departments, and external agencies
- Assessing needs, identifying risks, and escalating where necessary
- Using multiple digital systems (Firmstep, Five9, Microsoft applications) to log and manage interactions
- Ensuring each individual feels heard, respected, and supported
- Excellent communication skills with the ability to adapt your approach to meet individual needs
- Empathy, maturity, and resilience when supporting people in sometimes distressing circumstances
- Strong problem-solving ability and a genuine curiosity to understand how people can be supported
- Confidence to work independently and collaboratively in a fast-paced environment
- Willingness to seek help when needed and to contribute positively to the wider team
- Collaboration
- Customer focus
- Accountability
- Trustworthiness
