Back to search
The Operations Administrator is responsible for the efficient and effective administration of all documentation aligned to training qualifications within the employed operations team.
The purpose of the role is to provide administration within the operations team for all customers that are pursuing training packages across the business.
You will alongside the engagement team and will ensure that appropriate documentation is completed by learners and employers as required and submitted in a timely manner.
This role will require excellent communication skills and a pro-active approach. Focus will be on making contact with potential learners and encouraging them to engage.
Skills People Group is a national provider of NVQs, programmes for the unemployed and compliance training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK’s largest private training providers. We are currently recruiting for a highly organised, qualified Administrator to join our existing team.
The successful candidate will undertake the following main Duties and Responsibilities:
Work with Company information and reports to identify groups of candidates who may be appropriate to undertake qualifications.
Arrange with candidates’ times and dates to conducts remote & face to face enrolment sessions.
Check candidates’ documents to establish eligibility to receive funding
Maintain a forward plan of meetings to ensure that the companies profiling targets are met
Conduct remote meetings with potential candidates and collate and record evidence on documentation as required
Assist candidates in completing required enrolment documentation
Undertake all general administration to support the operations function
Provide advice and guidance regarding the qualification process and associated matters
Provide written updates to customers on training agreements as required
Contact learners to ensure documentation is completed accurately and in a timely fashion
To fully adopt and adhere to the company’s equal opportunity policy, ensuring that all candidates, fellow employees, and customers are treated fairly and impartially showing respect for all.
Report activity and planned meetings in accordance with the Company requirements
To meet the Company performance and quality targets
To represent the company in a professional manner at all times
Any other duties as deemed necessary by the line manager
The ideal candidate must possess the following Skills, Experience and Qualities:
A pro-active approach and experience of making outbound calls
Excellent customer care approach
Good administrative IT Skills
Experience with use of Microsoft word
Good administrative skills
The ability to carry out informal presentations to small groups
Experience of managing & planning own workload with strong time management skills
Experience of interacting with clients and learners in a professional manner
Strong attention to detail
Able to follow processes
Enthusiasm in the workplace
Work well under pressure
The ideal candidate will ideally possess the following qualifications; however, training will be given where required:
Information, Advice & Guidance qualification to a minimum of Level 2
Educated to a minimum of GCSE grade C in English and Maths or equivalent
In return, Skills People Group will give you:
A competitive salary
25 days holiday + Bank Holidays plus two days additional annual leave following two years’ service
Holiday buy and sell scheme
Employer contributory pension scheme
Health Cash Back Scheme
Annual Volunteering Day
Referral programme
Free parking
A challenging and rewarding role in a successful and growing business
Other details:
You will report to The Operations Manager
This role is office based, 100% in person due to the nature of our business
No agencies, thank you.
