Key Accounts Manager

Skills People Group are a national provider of National Vocational Qualifications (NVQs), Pre-Employment Training Programmes, Adult Learning, Skills Bootcamps, and Compliance Training. We specialise in both commercial and funded training and are proud to be nationally recognised as one of the UK’s largest private training providers due to the growth of our sector and funding secured.

We are currently recruiting for a highly organised, qualified Key Accounts Manager with experience of Commercial Sales Training (Construction) to join our existing team.

The role will focus on building and maintaining high-value client relationships, ensuring their satisfaction, and driving revenue growth. You will be responsible for understanding client needs, developing strategic plans, and acting as the primary point of contact for key accounts. 

The Key Account Manager will work as part of the business development team and tele-market the business’s range of commercial & vocational training courses to new and existing clients in order to support the continued growth of the business.

Candidates must be committed to our companies’ vision of providing our clients with sector leading customer service and advice on their training requirements.

The successful candidate will undertake the following main Duties and Responsibilities:

Responsible for the maintenance of the company’s marketing database including adding new records and updating activity carried out on potential and existing clients

To pro-actively contact new & existing clients by telephone to sell & make such clients aware of the business’s training course portfolio

To liaise with new clients as they progress through the sales process to complete and obtain necessary documentation and accurate paperwork to allow effective operational delivery

Serve as the primary point of contact for key clients within the construction sector.

Build and maintain strong, long-term relationships with HSEQ & Training Managers

Understand client training needs and ensure services align with business goals.

Conduct regular meetings/phone calls with clients to ensure satisfaction identify training needs.

Identify opportunities to upsell and cross-sell training services, qualifications, and accreditations

Collaborate with the business development team to expand the client base within the construction industry.

Ensure all training delivery meets relevant construction standards and regulatory requirements (e.g. CSCS, CITB, NVQs).

Stay up to date with trends, legislation, and emerging requirements in the construction training sector.

Act promptly to resolve client issues or concerns, coordinating with internal departments when necessary.

To gather initial copy and text for marketing materials including web site stories, newsletter, and social media use

To prepare reports and documents as required

To work with colleagues to consistently improve internal practices, procedures, and procedures to provide an efficient and effective service

To fully adopt and adhere to the company’s equal opportunity policy, ensuring that all candidates, fellow employees, and customers are treated fairly and impartially showing respect for all

To represent the company in a professional manner at all times

Any other duties as deemed necessary by the line manager

The ideal candidate must possess the following Skills, Experience and Qualities:

Experience of Commercial Sales Training in Construction

Great communication skills both over the telephone and on a face-to-face basis

A self-managing and proactive approach to work requirements

Analytical skills to assess potential business opportunities and enable data driven decision making

Project management and negotiating abilities

Computer literate, specifically with skills to use Microsoft Excel, Word, and internal marketing databases

Strong Communication and Interpersonal Skills

Strong attention to detail

Enthusiasm in the workplace

Work well under pressure

Account management & growth skills, preferably within the training or construction sector

Be committed to providing clients with first class customer service

Excellent written communication skills

The successful candidate would ideally possess the following or the desire to work towards:

Experience within the further education sector

Educated to a minimum of GCSE grade C in English and Maths or equivalent

In return, Skills People Group will give you:

A competitive salary

Bonus – subject to performance

25 days holiday + Bank Holidays plus two days additional annual leave following two years’ service

Holiday buy and sell scheme

Employer contributory pension scheme

Health Cash Back Scheme

Continuous Professional Development

Annual Volunteering Day

Referral programme

Free parking

A challenging and rewarding role in a successful and growing business