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This well-established public services organisation provides vital emotional and practical support to families affected by childhood illness across the island of Ireland. With a strong reputation for compassionate care and community engagement, they are seeking a dedicated and organised Services Administrator to join their team and help deliver impactful services to families in need.Your new role
As Services Administrator, you will play a key role in supporting the delivery of family services. You'll be responsible for processing new referrals through an online system, liaising with external agencies to ensure accurate data collection, and acting as a central point of contact for service-related enquiries. You'll maintain and update the internal database, support new staff with system onboarding, and assist the wider team in planning and coordinating events and group activities.Your responsibilities will also include managing ticket allocations for events, organising annual family celebrations, and providing administrative support to the Services Manager and team. In their absence, you'll offer guidance to volunteers and ensure continuity of service delivery. You'll also be expected to uphold organisational policies and contribute to special projects that align with the charity's mission.What you'll need to succeed
- Minimum of 2 years' paid experience in an administrative environment
- Minimum of 5 GCSEs including English and Maths [C or above]
- Proficient IT skills - to include MS Office products and Database knowledge
- Communication: ability to effectively communicate both verbally and in writing
- Efficiency and effectiveness: manage and prioritise multiple pieces of work, operate under pressure to deliver good results when faced with challenges.
- Confidentiality: ability to respect all Service Users' confidential information.
- Teamwork: can motivate, coordinate and liaise with colleagues through excellent team-player skills. Adaptability: is able to work in different environments with a wide range of people and profiles.
- Empathy: can relate to Service Users while recognising appropriate boundaries.
- Flexibility: Can be available and is willing to work evenings and weekends, as required.
- Drive: committed to producing the very best outputs with an ability to persist in pursuing goals despite obstacles
- Ability to travel as required
- Driving licence or alternative means of flexible transport
Desirable
- Issues relating to children, young people and families dealing with cancer.
- Experience of working in the voluntary or community sector in an administration role
What you'll get in return
- Permanent Opportunity
- 22,569.00- 24,043.00
- Belfast-based
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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