Technical Advisor

Blue Arrow Derby are proud to be working in partnership with the global market leader in central heating units and they are looking to recruit 6 Technical Advisor to join their team on a full time, permanent basis.

Hours: Working 39.5 hours a week : Shifts inbetween these working hours - Monday - Friday : 8am - 6pm Saturday 9am - 12pm

. Please note the hours stipulated in the contracts cover from 7am - 9pm Monday to Sunday to allow us flexibility should we ever find ourselves in a position where we need to extend our working hours.

Salary: Competitive - Plus bonus up to 1,500

What will you be doing in the Technical Advisor role:

* Working as part of the Vaillant Service Technical department providing technical advice to external Gas Safe registered Engineers and End Users.
* Interpret and explain technical information and instructions.
* Understand the customer requirements and show a good technical aptitude combined with the ability to give advice by telephone with clarity and diplomacy.
* You should be confident giving technical advice and aim to give our customers world class customer service.
* You will be target driven and your performance will be measured on achieving KPI's.


Previous experience and requirements:

* A passion for customer service and you pride yourself on exceeding the expectations of our customers.
* A good problem-solving aptitude which enables you to diagnose possible faults with accuracy.
* You are computer literate having previous experience using all Microsoft applications and you have a good understanding of Salesforce.
* Excellent communication skills and enjoy working as part of a team.
* We would prefer you to have knowledge of our products; however, we do provide full product training to all members of our team.


Benefits:

* Generous pension scheme
* Bonus up to 1,500
* Onsite parking
* Death of service
* Occupational Healthcare Programme


How do I apply for the Technical Advisor role?
If you are interested in the above role and feel you can meet the above requirements - we would love to hear from you as soon as possible. We please ask all applications are made via the click apply button, and we will aim to process your application as quickly and as efficiently as possible.

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.