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Are you highly organised, analytical, and confident working with data and scheduling systems? This is a fantastic opportunity to join a growing operations team as a Workload Planning Controller, ensuring resources are planned effectively to deliver excellent service.
You'll play a key role in balancing engineer and contact centre workloads using automated scheduling tools, supporting efficient operations and a great customer experience.
To be considered for the role, you’ll require the following essentials:
- Experience working with automated scheduling platforms in a similar planning or coordination role
- Proven track record in using data and reporting to drive effective operational scheduling
- Strong skills in resource planning, diary management, and workload allocation
- Excellent written and verbal communication abilities
- Confident working with Microsoft Excel and other data tools
- Minimum of GCSE Grade 4 (or equivalent) in Maths and English
Within this position, you’ll also be:
- Using an automated scheduling platform to manage and optimise field engineer and external agent workloads against resource capacity
- Managing diary downtime and scheduling to ensure efficient use of both field and contact centre teams
- Maintaining and updating planned workload schedules using Salesforce and Monet platforms
- Overseeing diary housekeeping to release and control maintenance capacity effectively
- Analysing data sets, dashboards, and workstreams to inform accurate scheduling decisions
- Ensuring close alignment between data management and operational workload planning
- Liaising with field and contact centre management teams to make resource recommendations and maintain scheduled compliance
Salary, Hours and Benefits
- £32,000 per annum plus bonus
- Monday to Friday – Office hours
- 25 days holiday plus banks
- Excellent pension scheme
- Teambuilding events
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Recruitment Agency in relation to this vacancy.
See our website for more details and jobs available - http://jobs
