Customer Service Advisor

Customer Service Advisor
Crayford
Mon-Fri
25,500-30,000 DOE
My client within the construction industry is looking to recruit and expand their existing Customer Service Advisor who will act as a first point of contact for all customers.
Duties of the Customer Service Advisor:

• Providing excellent customer service to clients who contact via phone and emails, ensuring you are providing suitable options.
• Processing client orders, following up with confirmation emails including relevant information.
• Providing suitable delivery times and dates for clients ensuring you are keeping in mind of other deliveries.
• Having attention to detail when inputting information onto the system, uploading documents etc.
• Ordering stock for client needs through external sources and adding onto billing costs.
• Working well under pressure and remaining calm.

Requirements for the Customer Service Advisor:

• Experience of delivering customer service via phone and email.
• IT savvy of using different systems.
• Outgoing personality.
• Driving licence required due to location.
• Positive nature.

Benefits:

• Salary increases throughout the year.
• Dog friendly office.
• Internal progression routes.
• 20 days holiday + Bank holidays ( can be flexible to have more if needed)
• Pension scheme.
• Social team events

If you are interested in this Customer Service Advisor role, please reach out to El on (phone number removed) opt 2 or hit APPLY!