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Job Title: Sales Coordinator
Location: Redditch
Salary: £28,000 per annum
Contract Type: Permanent
Role Overview
Support the sales team by managing sales activities, building customer relationships, and identifying new business opportunities. Act as a key link between customers and the company, ensuring a seamless sales process and excellent service.
Key Responsibilities
- Conduct outbound sales calls to potential customers.
- Identify and research new business opportunities.
- Manage existing accounts, including order progression and upselling.
- Ensure high service standards are maintained.
- Handle sales administration for key accounts, including coordinating the sales order process.
- Answer inbound calls and direct them appropriately.
- Respond to sales enquiries via email and phone.
- Liaise with internal departments to progress orders and update customers accordingly.
- Provide information on products and services.
- Offer occasional support to the customer service team.
- Process daily orders on MieTrak (ERP system), communicate order updates, and manage RMAs and PODs.
- Maintain accurate customer sales records.
- Carry out general administrative tasks as needed.
Skills & Experience
- Strong interpersonal and communication skills.
- Numerate and literate with excellent attention to detail.
- Effective time management and prioritisation.
- Ability to identify business opportunities.
- Patience and adaptability in a fast-paced environment.
- Team player with a proactive approach.
Key Behaviours
- Honest, trustworthy, and ethical.
- Forward-thinking, adaptable, and solution-focused.
- Committed, proactive, and enthusiastic about sales.
- Reliable, flexible, and cooperative.
- Keen to develop product knowledge.
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