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ROLE: Office Admin - Customer Services
LOCATION: Berkhamsted
BASIC SALARY: £21k to £24k
HOURS: Monday Friday 9-5:30 (1 hour lunch)
BENEFITS: Pension etc. after a certain period, free onsite parking, statutory sick pay, Bank Holidays Off,Pool and Air Hockey Tournaments, Paid for lunch each pay day, Company team bonding events.
To support the admin and customer services Manager, providing customer service to all new and existing clients, updates on their deliveries, taking new bookings and updating the systems, booking couriers, dealing with questions and queries and providing general customer services both inbound and outbound calls.
Creating daily POD reports in Excel and forwarding them to our clients
Importing data to our database from Excel spreadsheets
Answering calls to both suppliers and clients, taking messages, transferring calls to the correct person
Checking incoming invoices and assigning the costs to bookings
Filing
Booking couriers/jobs online via booking systems, verbally and by email
Literate and able to write professional emails
Labelling parcels
Locate the correct goods as per customer orders using barcodes and serial numbers
Inspect goods for damage or faults before they are packed
Provide exceptional customer service by promptly addressing any enquiries or concerns from clients and maintaining strong relationships with key customers
Experience required
At least 2 years Office experience preferred in a customer service position and environment.
Attention to detail with a passion for customer services. Good communication and admin skills, also attention to detail a real team player
Strong organisational and multitasking abilities
Attention to detail
The ability to communicate effectively and clearly on the phone
Teamwork and an attitude for coordinating your work with others
The ability to detect and solve problems when working under pressure
Communication skills, as you'll be liaising with a variety of people
