- Handling incoming calls and email enquiries in a professional and friendly manner
- Providing customers with hire quotes and information about our event hire services
- Processing bookings and taking secure card payments over the phone
- Assisting with general customer queries and ensuring a smooth booking process
- Supporting the sales team with day-to-day administrative tasks
- Previous experience in a customer service or administrative role
- Strong communication skills and a professional telephone manner
- Confident using IT systems and multitasking across multiple platforms
- High attention to detail and strong organisational skills
- A helpful, can-do attitude and willingness to learn new systems