- Lead as the primary ISE Administrator within the global network team
- Install, upgrade, and maintain data centre hardware, including switches, routers, and firewalls
- Monitor and troubleshoot a wide range of technologies: VPNs, Firewalls, Wireless Access Points, Application Centric Infrastructure, and more
- Support disaster recovery by developing and testing network failover plans
- Deliver exceptional technical and end-user support, responding to service tickets and calls efficiently
- Create and maintain clear technical documentation, including network diagrams and Best Practices
- Work closely with Tier 2/3 teams on escalations and drive service improvements across the board
- Help improve SLAs, response times, and first-contact resolution rates by building out effective processes and support structures
- Proven experience in network engineering and infrastructure support in a complex, distributed environment
- Strong hands-on knowledge of Cisco technologies, ISE administration, and network monitoring tools
- Proven experience with Meraki Networking Hardware and Software including ACI, Firewalls, Routers, Switches and Wireless
- Experience developing documentation and managing escalations effectively
- A clear communicator with a solution-first mindset and excellent problem-solving skills