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Bewdley, Worcestershire
User experience analyst
Support Analyst - Business Central

Support Analyst - Business Central

Big Red Recruitment

Posted 13 hours ago, valid for 5 days

Bewdley, Worcestershire DY12 2QW, England

Full Time

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Sonic Summary

The company is seeking a proactive Support Analyst to work in an autonomous support role focused on Dynamics 365 Business Central.
Candidates should have at least 2 years of experience supporting ERP systems, preferably Dynamics NAV or Business Central.
The position offers a salary of up to £40,000, depending on experience, and is based in Kidderminster, transitioning to a hybrid model after three months.
The role involves owning support tickets, investigating root causes of issues, and collaborating with users and developers to drive improvements.
The company values diversity and inclusion, particularly in Neurodiversity, and offers reasonable adjustments during the interview process.

Keen to work in an autonomous support role and make a real impact on the support function?You'll join a multi-brand manufacturer seeking a proactive and solutions-focused Support Analyst. This role centres around Dynamics 365 Business Central and offers a rare opportunity to combine support with ERP analysis and long-term progression into configuration, implementation or development.You’ll be part of a close-knit IT function that delivers exceptional service across a group of brands operating under a single ERP platform. With a high-performing helpdesk already in place, your focus will be on owning support tickets, identifying repeat issues, investigating root causes, and driving improvements through collaboration with users, developers, and senior leaders.You’ll also contribute to internal training initiatives, help streamline processes, and take part in project work as the business continues to modernise its ERP estate.Key experience:

2+ years supporting ERP either Dynamics NAV or Business Central

Location: This role is based in Kidderminster 5 days a week and will reduce to hybrid after the first 3 months.Salary: up to £40k depending on experience.If this sounds like the right opportunity for you, please apply as we have interview slots available. We are an equal opportunity recruitment company. This means we welcome applications from all suitably qualified people regardless of race, sex, disability, religion, sexual orientation or age.We are particularly invested in Neurodiversity inclusion and offer reasonable adjustments in the interview process. Reasonable adjustments are changes that we can make in the interview process if your disability puts you at a disadvantage compared with others who are not disabled. If you would benefit from a reasonable adjustment in your interview process, please call or email one of our recruiters.

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