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- Job Type: Temporary ongoing
- Location: central Bexleyheath (hybrid after training 2/3 days in office dependant on business needs)
- Working Hours: 36 hours per week, Monday to Friday, 09:00 - 17:00
- Hourly rate: £13.85 PAYE per hour
We are seeking a Contact Centre Agent to join our team on a temporary basis. This role is ideal for someone with excellent experience in a Contact Centre environment, capable of handling calls and addressing a wide range of issues in a professional and customer-focused manner.
Day-to-day of the role:- Handle incoming calls and assist customers with their inquiries in a timely and efficient manner.
- Maintain a high level of professionalism and customer service at all times.
- Address and resolve customer issues, providing accurate and appropriate information.
- Follow communication scripts when handling different topics but also have the flexibility to adapt when needed.
- Enter new customer information into the system and update existing customer information.
- Participate in training sessions to continuously improve your knowledge and skills.
- Proven experience in a Contact Centre environment.
- Strong ICT skills.
- Excellent communication and interpersonal skills.
- Ability to work well in a team and adapt to a dynamic environment.
- Must be able to attend in-house training and work from our Bexleyheath office.
- Comprehensive in-house training.
- Exposure to a professional environment and the opportunity to develop valuable skills.
- Supportive team and management.
To apply for the Contact Centre Agent position, please submit your CV
