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- Open new client files, ensuring all information is accurately logged.
- Conduct conflict, identification, and verification checks.
- Schedule appointments and meet with clients to take instructions when required.
- Respond to client enquiries (in person and by phone) promptly, professionally, and courteously.
- Record attendance notes for all calls and meetings.
- Maintain accurate time recording for all work undertaken.
- Flag potential risks or issues to the relevant fee earner promptly.
- Scan, save, and update client documents promptly.
- Keep client notes up to date throughout the matter.
- Archive or securely dispose of documents in line with firm procedures.
- Draft correspondence, legal documents, applications, and court bundles.
- Assist with file billing processes.
- Undertake ad hoc administrative tasks to support the team.
- Adhere to all firm policies, procedures, and compliance requirements.
- Excellent communication skills (with colleagues, clients, and third parties).
- Strong organisational skills and attention to detail.
- Ability to prioritise and manage a varied workload under pressure.
- Practical, forward-thinking, and solutions-focused mindset.
- Strong problem-solving abilities.
- Team player with a flexible, adaptable approach.
- Proactive attitude with a willingness to learn and take initiative.
- Previous experience as a Litigation Legal Assistant.
- Familiarity with legal billing processes and case management systems.
