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Senior Customer Support Coordinator

Equation Recruitment
Posted 3 days ago, valid for 9 days
Location

Bicester, Oxfordshire OX26 6JU, England

Salary

£30,000 - £32,000 per annum

Contract type

Full Time

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Sonic Summary

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  • Our global client is looking for a Senior Customer Support Coordinator for a 16-month maternity cover contract.
  • The role requires a minimum of 2 years of experience in customer service and familiarity with ERP and CRM systems.
  • Key responsibilities include supervising the Customer Support team, processing orders, and resolving customer queries.
  • The position offers a competitive salary and includes benefits such as a company pension and free on-site parking.
  • Candidates should possess strong communication skills and a high attention to detail.

Role Overview:
Our global client is currently seeking a passionate Senior Customer Support Coordinator to provide essential after-sales support and foster strong customer relationships. You'll collaborate with the sales team to ensure seamless service and drive business growth. This is 16 month maternity cover contract.

Key Responsibilities:

  • Supervise the day-to-day activities of the Customer Support team
  • Ensure accurate processing of orders, quotes, and invoices
  • Resolve customer queries efficiently and professionally
  • Support ERP system development and maintain data accuracy
  • Collaborate with business development managers to drive sales and customer satisfaction
  • Ensure KPIs and business growth targets are met

Required Skills & Experience:

  • 2+ years in customer service
  • Experience with ERP and CRM systems (e.g., Priority, HubSpot)
  • Strong communication, organizational, and problem-solving skills
  • Ability to work independently and with cross-functional teams
  • High attention to detail and professionalism

Desirable:

  • City & Guilds Customer Service Level 1 (or higher)
  • GCSEs in English, Maths, and Science

Benefits:

  • Company pension
  • Free on-site parking
  • Sick pay

For live job updates direct to your newsfeed 'follow' our Facebook page at Equation Recruitment. Alternatively, visit (url removed) Equation Recruitment are an equal opportunities employer that operates as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Replying to this advert means that you provide us with authorisation to add you to our database for us to match and contact you for suitable vacancies.

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