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An exciting opportunity has arisen for a dedicated individual with the ability to speak Arabic to work within Europe’s most exciting outlet village, in their Guest Services team. You will be required to provide a flagship standard of service to customers, maintaining the outstanding reputation of the business.
The key responsibilities of a Guest Services Assistant will be:
- Welcoming guests at varying locations within the destination.
- Continuously promote and advocate all functions, add on services and Brands through knowledgeable customer service.
- Take responsibility for resolving any customer complaints with empathy and professionalism, in line with company procedure.
- Communicating all procedures and policies where appropriate to ensure customers complete satisfaction at every opportunity.
- Anticipate the needs and requirements of guests while providing efficient solutions and information.
- Maintain knowledge of the current promotions/offers within the brands.
Personal Attributes of the Guest Services Assistant:
- Have proven experience working with the public within a luxury hospitality or tourism environment with solid understanding of the tourism, luxury retail or hospitality sector, and the necessity to provide a world class customer service.
- Show ability to work under pressure in a fast-paced environment and use own initiative.
- Be flexible in working hours and available to work weekends and evenings as required.
- Ideally have experience of dealing with international guests or customers.
- Demonstrate excellent communication skills, both written and verbal.
- Be IT literate in all Microsoft packages.
- Able to speak Arabic.
Offering £26,500 per annum. If you have the skills above and are looking for your next position as a Guest Services Assistant, please apply now!
K2 Recruitment Ltd is acting as an Employment Agency in relation to this vacancy.
