Part Time 111 Call Handlers

Job Title: Call Handler
Type of Business: Emergency Services
Location: Bicester, OX26
Salary: �21,730 to �23,177 a year Per Annum/Pro Rata
Length of contract: Permanent
Hours: Contracted to 24 hours per week.

Job summary
Our client are looking to recruit a number of 111 Call operators to join their team based in Bicester. As a 111 Call handler / operator, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs.

Roles and responsibilities of a Call Handler include:
" Answer and respond to incoming 111 calls.
" Ensure Pathways is followed, and the correct advice and outcome is selected.
" Always maintain a calm and professional manner.
To be successful in this role we require candidates to meet the following criteria:
" Competent in the use of IT systems
" Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role.
" Customer service experience from a telephone or face to face role
" Ability to multi-task and manage competing priorities
" Good written and verbal communication skills
" Ability to listen and record information accurately

Benefits for this role include:
" Starting salary �21,730 pro rata + Unsocial hours payments (annual salary circa �25,000)
" 27 days holiday plus bank holiday rising to 33 days (pro-rata for part time)
" Enrolment into the NHS pension scheme
" Access to many discounts
" Free onsite car parking
" Employee assistance program
" Rota basis

Person Specification
Essential
" Good all-round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role.
" Experience in a customer/patient services environment, dealing with the members of the general public.
" Experience of using computerised systems.
" Experience of using a telephone as a regular means of communication in a work environment.

Desirable
" NHS Pathways Trained.
" NVQ 2/3 Customer Services or equivalent demonstrable experience.
" Experience in a call centre environment.
" Geographical knowledge of the operational area.
" Experience of working rotating shifts.
" Previous experience of working in the voluntary or health sector.
" Previous experience of patient care.
" Knowledge of first aid and/or anatomy.