Customer Service Executive

Customer Service Executive
Bingham, Full Time, Permanent
Salary 26,000 - 28,000 per annum DOE

We currently have an opportunity for multipleCustomer Service Executivesto join a growing business on a Full Time, Permanent basis. You will be in a supportive environment with a strong focus on professional development.

THE ROLE

The key responsibilities of aCustomer Service Executivewill be the following:

• Handle customer enquiries and orders in line with company policies and procedures (including orders, quotes, invoices, dispatch, and email/telephone enquiries).
• Accurately process orders through our Warehouse Management System.
• Liaise with couriers to ensure smooth and timely deliveries.
• Provide proactive support to customers, resolving issues promptly and professionally.
• Work closely with the sales, warehouse, and logistics teams to ensure efficient operations.
• Contribute to the overall success of the customer service team by supporting daily functions.

THE CANDIDATE

A successfulCustomer Service Executivewill possess the following skills:

• Confident in operating phone systems.
• Strong IT skills, particularly with Google Drive and related programs.
• A collaborative team player, willing to support cross-departmental initiatives.
• Clear and confident communicator, both written and verbal.
• Ability to multitask, work under pressure, and make sound decisions.
• Positive, customer-focused attitude with a proactive approach to problem-solving.
• Exceptional attention to detail and accuracy.
• Experience in customer service within industrial, commercial, or distribution sectors is desirable.
• Familiarity with CRM systems is preferable.

THE BENEFITS

As aCustomer Service Executive, you will receive the following benefits:

• 33 days annual leave (including bank holidays).
• Free on-site gym for all staff.
• Free on-site parking.
• A supportive, family-run environment where your contribution makes a real impact.

Thank you for your interest in this vacancy and good luck with your application.

If you have not heard from a member of the Future Prospects team within 7 days from your application, please assume that your application has not been successful on this occasion. Unfortunately, due to the high volume of applications we receive, we are unable to provide individual feedback.

The services of Future Prospects are those of an Employment Agency.