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Our Customer Service Teams, based in Birchwood, are there to support and develop relationships with our customers' that ensure we are the chosen betting provider for them. Being passionate about delivering great service and getting it right first time, means that we are always listening to our customers' with a view to improving everything we do.
About the role
Start dates available from 15th September 2025
Training hours and location - Training is based on-site (Birchwood) Monday-Friday for 4 weeks.
Shift patterns - This role requires being in the office on a daily basis, following the successful completion of training.
Shift - 8 hour shift between 7am and 9.30pm, 5 days in 7, will include weekend work (37.5hrs) On an 8 week rota, Part time hours will also be considered for the evening and weekend shifts
You will play an active role in servicing our customer queries on a day-to-day basis, ensuring that accounts are kept up to date and we adhere to our regulatory responsibilities.
Working in a fast paced environment and across many areas of the business, the role provides an opportunity for someone who enjoys working in a demanding and challenging environment, whilst still being focused on delivering best in class customer interactions. We love to speak with candidates from customer-facing backgrounds with a positive approach to learning new things, or someone who has curiosity about our industry.
Servicing inbound contacts regarding online account queries.
Providing customers with a professional and friendly service via live chat, telephone and email - good technical knowledge is a must!
Ensuring data is accurately recorded, including any adjustments, closures, and other processes.
Resolving all customer account queries efficiently and in a timely manner.
Liaising internally with other departments to resolve customer queries.
Ensure that any escalations are raised promptly and correctly to maintain customer satisfaction.
Remain up to date with current promotional campaigns, rules, and procedures.
Some of our benefits
* Competitive hourly rates
* Flexible shift options
* Bonus opportunities
* Company pension scheme
* Employee discounts in most online and high street retailers
* Recruitment Reward Scheme
* Enhanced Maternity/Paternity Leave
What happens next?
Our recruitment team will be in touch if you are successful. Initially we will give you a short call just to get to know you a bit more and to answer any questions that you may have. If we feel like its a good match, we will then progress your application to interview, so you can meet the team and make sure the role is right for you and vice versa!
If you need any reasonable adjustment to attend the interview, just let us know!
Equal opportunities
Our client are an equal opportunity employer and value diversity. They do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
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