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- Act as the key day-to-day contact for your clients, managing expectations and ensuring consistent communication.
- Build deep knowledge of the client’s brand, competitors, and market landscape.
- Lead client WIP calls, creative sessions, and feedback loops, ensuring clear, actionable communication with internal teams.
- Help strengthen long-term client relationships, becoming a trusted advisor through strategic insights and industry trends.
- Ensure work is always aligned with brand guidelines and ready for multi-platform delivery, including our owned channels.
- Collaborate with finance to ensure timely billing and receipt of POs.
- Manage multiple briefs simultaneously, ensuring timely delivery through clear status tracking and stakeholder coordination.
- Keep a close eye on project budgets and flag risks early.
- Attend shoots or productions as needed, ensuring alignment with client expectations.
- Anticipate future client needs and help plan upcoming campaign requirements.
- Proofread content carefully, ensuring everything meets the brief and brand standards before delivery.
- Work closely with Senior Account Managers, Account Directors, Creative, and Production teams to deliver outstanding work.
- Share relevant platform updates, industry news, and strategic insights with the wider team.
- Identify and resolve potential challenges early, escalating when appropriate.
- Support the internal rollout of improved processes to enhance team efficiency and client satisfaction.
- 2–4 years of experience in an account/project management role, ideally within a creative, digital or marketing agency.
- A confident communicator who can lead meetings, interpret briefs, and keep clients informed and engaged.
- A multitasker with exceptional attention to detail and a proactive mindset.
- Comfortable managing budgets, timelines, and internal resources effectively.
- Familiarity with tools like Asana, Trello, or Monday.com is a plus.
- Work with exciting brands and ambitious creatives
- A supportive, fun, and inclusive team environment
- Opportunities for growth, development, and making your mark
- Flexible working and a healthy work-life balance
