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RT Recruitment is working with a fast-growing business in Birmingham that is on the lookout for a talented and hands-on IT Support Specialist to join their internal tech team. If you thrive on solving problems and enjoy working with users to keep systems running smoothly, this could be your next move.
About the Role:Youll be providing essential first and second-line technical support across the business, helping employees resolve a range of IT issuesfrom setting up equipment to troubleshooting network problems.
What Youll Be Doing:Responding to support requests via the internal ticketing system
Diagnosing and resolving software, hardware, and connectivity issues
Installing and configuring laptops, desktops, printers, and phones
Managing user accounts and permissions using Active Directory
Supporting the onboarding of new staff with equipment and system access
Keeping records up to date and contributing to IT documentation
Escalating issues to senior technicians when necessary
1 years of experience in a similar IT support role
Good knowledge of Windows 10/11, Office 365, and common IT tools
Clear communicator with a strong customer-service mindset
Organised, self-motivated, and able to prioritise tasks
Familiarity with Active Directory, Exchange, and basic networking
Any IT certifications (e.g. CompTIA, Microsoft) are a bonus
Competitive salary of £25,000 - £30,000
Opportunities to grow into more senior or specialist roles
Access to training and potential certification support
Collaborative work environment with a great team culture
Office located in central Birmingham with great transport links
