Internal Sales Executive

Internal Sales Executive - £30,000 to £35,000 + Benefits

Location: Birmingham

Our client, a well-established and growing business in the manufacturing sector, is seeking a confident and results-driven Internal Sales Executive to join their dynamic team. This is an excellent opportunity for a motivated individual with a passion for customer engagement and sales to contribute to a forward-thinking organisation.

The successful candidate will be responsible for maintaining and developing strong customer relationships, managing the full sales cycle, and supporting the wider team in achieving collective sales goals. Experience with CRM systems, particularly HubSpot, is highly desirable, although not essential.

Key Responsibilities

• Build and maintain strong relationships with existing customers through regular outbound calls.
• Provide exceptional service that drives repeat business and uncovers upselling opportunities.
• Handle inbound enquiries professionally, collaborating with technical support when needed.
• Prepare accurate, timely quotations and follow up proactively to convert them into sales.
• Understand reasons for won and lost opportunities to improve future outcomes.
• Process customer orders efficiently and issue clear order confirmations.
• Maintain accurate records and manage the sales pipeline using HubSpot CRM.
• Analyse customer feedback and lost deals to help refine the sales approach.
• Participate in regular sales meetings, sharing insights and contributing to performance improvement.
• Collaborate with internal teams, including technical and production departments, to ensure a smooth customer journey.
• Meet personal sales targets while supporting broader team goals.
• Stay informed about company products, market trends, and customer needs.

Candidate Requirements

• Previous experience in internal sales, account management, or a customer service/helpdesk role.
• A confident and professional telephone manner with strong communication skills.
• Experience using HubSpot CRM or similar customer relationship management systems.
• Strong attention to detail, with excellent organisational and multitasking skills.
• A proactive, self-starting attitude with a passion for building customer relationships.

Package & Benefits

• Salary: £30,000 to £35,000 DOE
• 25 days holiday plus bank holidays
• 3% employer pension contribution