Operations Director

• Annual Salary: c£90,000
• Location: Sense TouchBase Pears, Selly Oak (Hybrid)
• Job Type: Full-time

We are seeking a Director of Operational Services to lead and develop our team, ensuring a person-centred approach to the services we provide. This role is crucial for maintaining high standards and driving strategic improvements across our operations. The successful candidate will be responsible for leading a team, managing budgets, and contributing to the senior leadership of the organisation.

• Lead the operation of services, ensuring they reflect the organisation's vision and values.
• Ensure operational services meet or exceed all regulatory requirements and provide high-quality, person-centred services.
• Engage with the people we support, their families, and staff, ensuring visible leadership and excellent internal communication.
• Drive a management culture that is performance-based but also supportive, including coaching at all levels.
• Manage the financial aspects of the services, identifying growth opportunities through innovation and ensuring annual budgets are met.
• Support revenue growth and market expansion by developing and executing strategic marketing initiatives.
• Maintain health and safety standards for staff, volunteers, and service users.
• Provide on-call management support outside of office hours and participate in a senior manager on-call rota as required.
• Stay updated with sector developments and lead on the use of new technology to enhance service delivery and engagement.

• Proven track record of senior management experience, preferably in specialist education, social care, public, or voluntary sectors.
• Demonstrable experience working within a regulatory legal framework such as CQC, Ofsted, RQIA, CIW.
• Experience leading large, multi-site teams and managing major strategic changes.
• Strong knowledge of the social and political context within which Sense operates.
• Robust relationship-building skills with internal and external stakeholders.
• Strategic leadership skills with the ability to translate overall strategy into practical actions.
• Familiarity with compliance, risk management, and quality assurance processes.
• Commitment to continuous professional development.

• Competitive salary package.
• Hybrid working model, allowing flexibility and balance.
• Opportunities for professional growth and development within a supportive environment.
• Being part of an organisation that deeply values diversity and inclusivity.

To apply for the Director of Operational Services position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.