Field Service Manager

FIELD SERVICES MANAGER

Geographical Region North West/Mid North of UK

Up to £55,000 plus 10% bonus plus company car

Our client is a worldwide distributor of products, services and supplies for the healthcare sector. You would be working within an award winning and caring supportive organisation that offers lifelong learning and career progression plus a broad array of other benefits. Recently the company has been recognised for being one of the 'Best Places to Work’ in the Sunday Times survey.

OVERVIEW

As a Field Service Manager, you will be responsible for managing a team of field-based engineers and supervisors who perform onsite routine services including installations, maintenance and repairs. You will be based in the geographical region - North West/Mid North of the Country and oversee the scheduling, training quality and productivity of your team. Responsible for service delivery you will ensure all customer issues are satisfactorily resolved within service levels, utilising engineering resource and other teams as required. Acting as the escalation point as required. Initially during training your role will be predominantly out in the field with the engineers moving towards 3 days field based 2 days home base with travel to meetings across the country as required.

RESPONSIBILITIES

As a Field Service Manager, your key duties will include:

• Technical inspections, spot checks, final and in-progress inspections
• Complaint oversight of quality issues
• Coach, train and develop your team to ensure operational readiness
• Provide coaching and training to customers, end users and group departments
• Provide technical support and assistance to group services and operational departments
• Supplier Management
• Customer Service accountability - ensuring your team maintain high standards of installation and service
• Ensure all health & Safety is managed and compliant with legislation

REQUIREMENTS

To be considered for the role of Field Service Manager you must have:

• A technical background with the ability to understand electrical/mechanical/electronic equipment.
• Proven experience in a service management function to include both financial management and people management
• Experience of installing and repairing equipment (dental experience would be ideal but other relatable experience will be considered)
• Be self-motivated and a strong leader with the ability to motivate, inspire and develop individuals
• Be able to understand plans, specifications and submittals received from the customer
• Excellent planning, project management and time management skills
• Be familiar with process analysis and process improvement
• Be proactive in finding solutions to complex problems
• A flexible in your approach to meet the needs of the customer and business

NEXT STEPS

To become a Field Service Manager, apply with your up to date CV. One of our team will receive and review your application. If shortlisted, we will get in touch with you to arrange a phone call. On the call, we’ll discuss your career history, skills, future aspirations and generally get to know you better.

If this job doesn’t seem quite right, register your CV on our website and we can identify any roles that may be more suitable.