Customer Operations Advisor

CUSTOMER OPERATIONS ADVISOR

Carbon60 is recruiting a Customer Operations Advisor to support on-site stores operations for a leading Specialised Industrial Service Provider based in Witton, Birmingham.

ROLE: Customer Operations Advisor

PAY RATE: 13.06 per hour (27,164.80 per annum equivalent) Overtime: Rare but possible
Overtime rates: 1.5x (Mon-Sat), 2x (Sunday)

CONTRACT TYPE: Temporary - 3 months (Possibility of extension or temp-to-perm)

LOCATION: Witton, Birmingham

WORKING PATTERN: Monday to Friday - 8:00am - 4:30pm (30-minute lunch - 40 hours per week)

THE ROLE:
As a Customer Operations Advisor, you will support the on-site stores operation within a heavy automotive / manufacturing environment, ensuring engineers have timely access to parts and materials while maintaining accurate stock control and system records.

This is a customer-facing role requiring strong communication, organisation, and basic IT skills.

MAIN DUTIES & RESPONSIBILITIES
Receive goods, complete required documentation, and allocate stock accordingly
Support a self-service store model using RFID-tagged stock
Tag and store items to support engineer self-service access
Expedite orders by liaising directly with suppliers and confirming lead times
Update on-site computer systems for goods receipting and order tracking
Replenish two vending machines with stock as required
Assist engineers in locating parts and materials
Carry out stock checks and stock takes
Maintain general housekeeping standards within the stores area
Adhere to all Health & Safety procedures on site

ESSENTIAL SKILLS / EXPERIENCE
Basic computer literacy:
Professional email correspondence
Data entry using MS Excel and on-site systems
Ability to update system information accurately
Good timekeeping and organisational skills

Excellent communication skills for:
Customer-facing interactions
Supplier liaison
Comfortable working in a male-dominated, heavy automotive / industrial environment
Stores or warehouse experience advantageous but not essential (training provided)

WORKING ENVIRONMENT
Automotive / manufacturing site
Meets all H&S requirements but is not a clean office environment
Candidates must be comfortable working around automotive components and industrial equipment

ADDITIONAL INFORMATION
Safety boots can be provided (all sizes available), or candidates may bring their own

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.