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The Senior Client Manager will play a pivotal role in overseeing client relationships within the business, ensuring customer retention and fostering growth. This position requires expertise in client management and a solid understanding of the transport & distribution industry.
Client Details
This organisation operates within the transport & distribution sector and is recognised for its dedication to providing seamless logistics solutions. As a large company, it offers a structured environment with a focus on delivering high-quality services to its clients.
Description
- Manage and nurture client relationships to ensure satisfaction and loyalty.
- Identify opportunities for client growth and propose tailored solutions.
- Lead operational development and customer related change projects.
- Monitor customer retention rates and implement strategies to improve them.
- Collaborate with internal teams to deliver on client expectations effectively.
- Analyse client performance metrics and provide regular updates to stakeholders.
- Act as the primary point of contact for key accounts within the logistics department.
- Resolve client queries promptly and maintain high service standards.
- Support the wider transport & distribution team in achieving departmental goals.
Profile
A successful Senior Client Manager should have:
- Proven experience in client management or account handling.
- Project and Operational development experience
- Strong knowledge of the transport & distribution industry.
- Exceptional communication and relationship-building skills.
- Ability to analyse data and present actionable insights.
- Proficiency in working collaboratively across departments.
- Problem-solving skills to address client concerns effectively.
Job Offer
- Competitive salary of 48,000 to 52,000 per annum.
- Car allowance or company car.
- 20% performance-based bonus tied to customer retention and growth.
- Hybrid - field based with travel to operational sites and customers premises
- Permanent role with opportunities for professional development.
- Engaging work environment within the transport & distribution sector.
If you're ready to take the next step in your career as a Senior Client Manager, apply now to join a forward-thinking team.
