Billing Query Specialist - 6-12 Month Project Role
Location: Birmingham
Start: ASAP

Are you an experienced Credit Controller or Billing Specialist looking for an exciting project role within a market-leading organisation? Our client is a dynamic, technology-driven business delivering essential services to large-scale residential and commercial customers across the UK. They are seeking a confident, proactive Credit Controller / Billing Queries Specialist to support a key project within their finance function.

The Role

You will play a vital part in improving the billing journey and enhancing cashflow by ensuring customer accounts are accurate, up-to-date, and well-managed. This is a hands-on role where you will investigate, resolve, and prevent billing discrepancies while maintaining strong customer relationships.

Key Responsibilities:

Managing the end-to-end credit control process, ensuring timely collection of outstanding balances
Investigating and resolving billing queries efficiently and professionally
Liaising with internal teams (finance, operations, customer service) to maintain accurate account information
Identifying recurring issues and contributing to process improvements
Allocating payments, reconciling customer accounts, and maintaining high-quality financial records
Supporting the delivery of a wider billing and ledger improvement project

We're looking for someone who is:

Experienced in credit control, billing, or accounts receivable
Customer-focused with excellent communication skills
Able to work confidently with data, reconciliations, and multiple systems
Proactive, organised, and comfortable managing a busy workload
A natural problem-solver with a keen eye for detail

What's on Offer :

A varied project role within a high-growth, well-funded business
A supportive and collaborative finance team
Hybrid working with flexibility
The chance to influence processes during a key phase of business expansion

If you enjoy combining commercial awareness, customer interaction, and analytical thinking-and you're ready to be part of a forward-thinking business -this project role could be the perfect fit.