Customer Service Advisor
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Are you an experienced Customer Service Advisor looking for a new challenge?聽
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As a Customer Service Advisor you will be responsible for providing a responsive front-line service via written communication with members of the public, Birmingham City Councillors and Members of Parliament.
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Key Responsibilities:
路Liaise with all service areas required to investigate enquiries, provide a full written response within five business days.
路Manage own caseload of holding responses is a full response is not possible within five business days.
路Investigate and respond to official complaints in line with procedure.
路Delivering high quality service to all customers, ensuring the right outcome is given the first time.
路Working to KPI's in line with organisational objectives.
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This role requires presence in the office 5 days per week.
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For a full description and further information on the role, please call Leah Kimber at Carrington West on (phone number removed).聽
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If you feel that you are right for this role technically, but the rate, location or seniority does not suit you specifically then please still feel free to send us your CV. We constantly recruit for roles very similar to this one at all levels UK Wide. We are always keen to chat with you discreetly about your employment situation.聽
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Even if you are happy in your current role for now, we always welcome calls from Highways, Traffic & Transportation professionals keen to make their introductions for future months or years. Our specialist team has a combined 40+ years' experience in this market. Please call Leah at Carrington West on (phone number removed) for more information.聽聽
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By applying for this position you are agreeing for Carrington West to hold and process your personal data in accordance with our Data Protection Policy. Your data will be shared with third party clients specifically relevant to any roles you have applied for. If at any stage you wish to withdraw your consent please email
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Back to searchCustomer Service Advisor
Carrington West
Posted a day ago, valid for 3 hours
Birmingham, West Midlands B9 5PX, England
拢12.6 per hour
Full Time
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Sonic Summary
- The position is for a Customer Service Advisor with a requirement of at least two years of experience in a similar role.
- The advisor will provide front-line service through written communication with the public, councillors, and MPs.
- Key responsibilities include managing caseloads, investigating complaints, and ensuring high-quality service delivery.
- The role mandates presence in the office five days a week, and the salary is competitive but not specified in the job description.
- Interested candidates are encouraged to contact Leah Kimber at Carrington West for further information.
