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Your new company
You'll be joining Bristol City Council (BCC), the largest local authority in Europe, which is responsible for maintaining thousands of properties and ensuring tenants receive timely support. The Housing Repairs team plays a crucial role in managing emergency and non-emergency repair requests, coordinating with contractors, and assisting tenants with rental responsibilities and council tax queries. This service ensures that properties are maintained to a high standard while supporting tenants to meet their obligations.
Your new role
As a Housing Repairs Adviser, you will be the first point of contact for tenants reporting repairs or seeking advice about their housing responsibilities. You'll manage a variety of calls, from urgent repair requests to general queries, and provide accurate information to ensure repairs are logged and processed efficiently. You will also liaise with the Rents department to help tenants stay on top of payments and other responsibilities.
Your day-to-day responsibilities will include:
- Handling calls regarding emergency and non-emergency repairs.
- Logging repair requests accurately and in line with council procedures.
- Providing clear advice on repair responsibilities and timelines.
- Assisting tenants with queries related to rent and council tax.
- Coordinating with contractors to ensure timely completion of repairs.
- Managing sensitive information and maintaining data protection standards.
- Participating in an 8-week training program via Microsoft Teams.
- Working collaboratively with experienced trainers during academy sessions.
- Ensuring compliance with council policies and legal requirements.
- Maintaining professionalism while working remotely after training.
What you'll need to succeed
To succeed in this role, you'll need strong communication and problem-solving skills, with the ability to handle a high volume of calls and explain processes clearly and empathetically. Confidence in using online systems and Microsoft Teams is essential, along with excellent attention to detail when logging repair requests. You should be comfortable working under pressure and managing challenging situations professionally. Flexibility is key, as you must complete the mandatory 8-week training without taking leave or attending appointments. Additionally, you'll need to pass criminal history checks and demonstrate a commitment to confidentiality and data protection standards. A reliable Wi-Fi connection and a suitable home workstation are also required for remote working.
What you'll get in return
- Full training and ongoing support from experienced trainers- Opportunity to work from home after training
- A structured induction and academy program to build your confidence
- A role that makes a real difference to tenants and the community
- Competitive pay and access to local authority benefits
- You will be offered a temporary position with the council on a 3-month rolling contract basis, dependent on performance. The Council frequently recruits on a permanent basis, so you will also have the opportunity to apply. The role is offering 14.12 per hour including holiday pay, and you will receive payment on a weekly basis.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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