Service Co-Ordinator

Job: Service Co-Ordinator (On Site daily)Location:BirminghamHours: Monday Thursday 8.30-17.00 Friday 8.30-4.30

My clients business was established over 30 years following an already 20+ year history in designing, manufacturing, maintaining and distributing coffee machines independently to some of the most recognised and well known business in Britain and Italy. With over 50 years' experience they can confidently tailor to their customer's every needs, resulting to attracting clients all over the world, and supplying to almost 100 countries to date. To ensure they are delivering excellent customer service, they are looking for an experienced Service Co-Ordinator, who is familiar working in this type of role as they will be a crucial addition to the team ensuring their clients needs are being met. In this role you will provide information, advice to customers and recommendations about services on offer. To be considered for this role, you must have employment history which demonstrates your experience dealing with customers and engineers both over the phone and email.

Tasks (But not limited to):

• Booking in service calls with customers and yearly service update calls with customers.
• Arranging and allocating jobs to the relevant engineers.
• Keeping customers informed of any updates/ requirements via calls and emails.
• Experience Using sage.
• Sending out invoice to customers following completion of job confirmed by engineer.
• Liaise with distributors on arranging installation of coffee machines and communicate with client throughout the process.
• Excellent confidence using Microsoft office
• Fantastic communication skills where you can clearly and confidently liaise over the phone, email and if necessary in person.
• Excellent organisational skills which demonstrate your ability to multitask.

What we will expect to see already

• Employment history in a service coordination or customer service role.
• Excellent computer skills and professional telephone manner and written skills when sending emails.
• Proven ability to work on a team
• Excellent communication, organisational and record keeping skills

Please Note:If you are on any type of visa you may not be considered for the role.If you cant commit to being on site daily, this role may not be for you.