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Customer Service Advisor - Technical Support
Location: Birmingham B7
Salary: £23,810 -£25,350
Contract: Full-time | Permanent - 8am - 4pm Monday - Friday
We are currently recruiting for a Customer Service Advisor to join our clients growing team in Birmingham. This is a fantastic opportunity for someone who is passionate about delivering excellent service and is keen to develop within a technical customer support environment.
You will act as a key point of contact between the business and a range of stakeholders including installers, clients, and suppliers. You'll also play an important role in completing and managing administrative documentation such as job sheets and data cards.
Please note: full training will be provided to help you succeed in this technical support role.
Key Responsibilities:
- Provide professional and efficient customer support via phone and email
- Liaise with installers, clients, and suppliers to coordinate technical services and resolve issues
- Complete and manage job sheets, data cards, and spreadsheets accurately
- Log and track customer interactions and technical support tickets
- Follow up on outstanding queries and ensure timely resolution
- Maintain clear and organised records in line with company procedures
- Support wider team with general administrative and customer service tasks as needed
What We're Looking For:
- Strong communication and interpersonal skills
- Confident liaising with multiple stakeholders
- Good attention to detail and accuracy in admin work
- Comfortable using Microsoft Excel and other office software
- Ability to stay organised and prioritise workload
- Willingness to learn and take on technical product knowledge (training provided)
- Previous customer service experience is desirable, but not essential
What We Offer:
- Full on-the-job training and support
- A friendly and supportive team environment
- Opportunities for growth and development within the business
- Monday-Friday working hours (no weekends)
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