- Liaise with customers to obtain payment of overdue invoices and invalid customer claims
- Facilitating query resolution, providing key information to necessary stakeholders
- Attend weekly ledger reviews to identify root causes and escalate issues
- Arrange ad-hoc meetings with internal stakeholders to give progress updates
- Maintain information on our Dispute Management System on a daily basis
- Proficient prioritisation and time management skills
- A solid foundation in ledger management
- Excellent numerical, analytical & logical reasoning skills with experience in negotiation preferred, but not essential
- Previous experience of working within a customer facing role & an order to cash environment would be beneficial
- Proficient knowledge of MS Office Applications, particularly Excel
- Excellent written and verbal communication skills
- High level of accuracy and attention to detail essential
- Ability to meet deadlines