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- Contact residents affected by the upcoming allocations policy changes
- Review, update, and process housing applications on the Abritas Allocations System
- Cleanse and maintain accurate data on the housing register
- Provide advice and support to applicants in line with Part 6 housing allocations
- Handle difficult conversations and enquiries with professionalism and empathy
- Ensure compliance with internal policies and procedures
- Deliver a high standard of customer service and maintain attention to detail
- Proven experience in social housing, particularly in housing allocations (Part 6)
- Knowledge of and experience using the Abritas Allocations System
- Strong IT skills and attention to detail
- Excellent customer service and communication abilities
- Ability to manage sensitive conversations confidently and constructively
- Understanding of policies, procedures, and best practices in allocations
