Freight Forwarder

Location: Birmingham, UK
Job Type: Full-time (Permanent)

We are seeking a dedicated Freight Forwarder to join our dynamic team in Birmingham. This role is crucial for providing exceptional customer service and handling various forwarding activities within the freight forwarding sector. As a Freight Forwarder, you will be responsible for ensuring compliance with various regulatory bodies and maintaining strong relationships with customers and suppliers.

Day-to-day of the role:

Complete end-to-end forwarding activities as required by the role.
Adhere to strict and time-sensitive SOPs/KPIs to ensure compliance with CAA, TAPA, HMRC, GDP, and IATA regulations.
Engage closely with both internal and external customers to ensure a focus on customer service.
Utilize Next Gen/MS Office for various tasks including invoicing, job costing, and updating CIA, Netting, and milestones within required timeframes.
Perform month-end department compliance and customs entries.
Control costs and assist senior forwarders, supervisors, and line managers as needed.
Complete all reports, including internal and customer-specific ones, within deadlines.
Resolve queries from customers and suppliers promptly.
Maintain relationships with customers and suppliers and participate in customer reviews to enhance visibility and relationships.
Assist in customer and business development alongside sales and management teams.
Adhere to a clean desk policy and operate within the company's QA system.
Perform any other tasks as directed by the supervisor or line manager.

Required Skills & Qualifications:

Business-related experience with a proven record in customer service and operational roles.
Thorough understanding of the international transportation and logistics industry, particularly in export Air Sea Road operations.
Good knowledge of IT systems and processes used in the transport sector.
Fluent in English and any other languages beneficial for the operation.

Required Behavioural Competencies:

Result-oriented with a focus on achieving goals and meeting targets.
Strong problem-solving skills and ability to understand SOPs.
Customer service driven with a deep understanding of financial contexts.
Team-oriented with a quality focus.
Flexibility to work shifts as required, including weekends.

Benefits:

Competitive salary and performance-based incentives.
Opportunities for professional growth and development.
Supportive team environment.

To apply for this Freight Forwarder position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.