Campus Accommodation and Hospitality Manager

Job Title: Campus Accommodation and Hospitality Manager

Location: The Queen's Foundation for Ecumenical Theological Education, Somerset Road, Edgbaston, Birmingham

Salary: £32,298 pa

Job Type: Full-time, permanent

Closing date: Monday 17th November 2025

Interviews: Tuesday 25th November 2025

About us:

The Queen's Foundation is one of the oldest theological colleges in England outside Oxford and Cambridge. The attractive campus is situated across two neighbouring sites in Edgbaston, Birmingham. Teaching takes place typically seven days a week and several evenings, for most of the calendar year. As well as teaching and conference facilities, the campus has residential accommodation for staff and students, dining facilities, and office accommodation

About the role:

Whether assisting students and residents on a daily basis, supporting weekend residentials, conferences and events, or working with the team which delivers our annual Foundation Celebration, this role is at the heart of providing a welcoming campus environment

The Campus Accommodation and Hospitality Manager will lead a team of reception and housekeeping staff to deliver and administer a full range of campus services. As well as providing an efficient and welcoming reception service, this includes the management of meeting rooms, accommodation booking, achieving and maintaining high standards of housekeeping, and overseeing contracted catering and refreshment services. The postholder will be part of a committed staff team, giving and receiving support to deliver the operational needs of the Foundation in a way which reflects our ethos of hospitality, care and community

This is a full-time role, with some evening and weekend work during weekend residentials and other events. The postholder will also participate in an out-of-hours on-call rota

Key Responsibilities:

1. To manage the delivery of accommodation and hospitality operations

· Foster a welcoming and inclusive atmosphere for students, staff, and visitors from diverse backgrounds and denominations

· Oversee the day-to-day running of hospitality services including accommodation, catering and menus, and support for conferences and events

· Represent the staff team on hospitality matters at the Foundation's residents' and community forum meetings

· Maintain high standards of cleanliness, presentation, and service across all facilities

· Liaise with Facilities Manager regarding maintenance needs arising in meeting rooms and accommodation

2. To manage a team of hospitality staff

· Draw up duty rotas for the Hospitality team based on varying operational need

· Provide ongoing support, training, and development for team members

· Carry out line management responsibilities in line with the Foundation's HR policies and procedures

3. To manage the delivery of events and conferences

· Generate quotes for events and conferences in consultation with internal and external organisers

· Liaise with conference planners to understand their needs and explore creatively how these may be met

· Support marketing for events, conferences, and other campus activities

· Oversee the Hospitality team to ensure effective administration for the smooth delivery of hospitality for teaching, residentials, events and conferences

· Oversee room bookings, check-ins/outs, ensuring smooth turnaround of all accommodations between occupancy

4. Procurement

· Manage procurement for hospitality goods and services in consultation with the Management Accountant and the Director of Operations

· Monitor costs and implement efficiencies while maintaining quality

5. To work with colleagues across the Foundation in undertaking other tasks should the operational need arise

· Undertake tasks reasonably required by the Director of Operations, The Principal, or another senior manager

· Work with other Professional Services staff to ensure that essential areas of work are covered if operational needs arise

About you:

Essential

· Experience in management, especially linked to accommodation and hospitality

· Strong interpersonal and communication skills

· Ability to lead and motivate a team

· A positive and collaborative approach to problem-solving

· Organised, proactive, and able to manage multiple priorities

· Commitment to Queen's core values within a broad ecumenical Christian context

Desirable

· Understanding of a theological education / training for ministry environment

· Familiarity with safeguarding principles (NB. safeguarding training according to Queen's policies and practices will be provided)

· Experience of working in a faith-based educational setting

Benefits:

· Pension scheme with a generous employer contribution

· 25 days, 8 Bank Holidays, plus closed days between Christmas and New Year

· Free lunch in the dining room during termtime, while on shift

· Free onsite parking

· Cycle to Work scheme

· Onsite residential accommodation at competitive rent may be available

· Additional Information:

· Please click on the APPLY button to send your CV and Cover Letter for this role.

The cover letter should include:

· What interests you about the role?

· Relevant skills and experience

· Your understanding of the organisation and the role

· Any relevant qualifications held

Candidates with experience of; Accommodation Manager, Housing Manager, Hospitality Manager may also be considered for this role.