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Guest Services Manager

Talent Hive
Posted a day ago, valid for a month
Location

Birmingham, West Midlands B15, England

Salary

£40,000 per annum

Contract type

Full Time

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Sonic Summary

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  • The position available is for a Guest Services Manager at an award-winning private members club in Birmingham City Centre.
  • The role offers a salary of £40,000 and requires experience in managing hospitality teams and driving service standards.
  • Responsibilities include overseeing the reception team, enhancing member retention, and creating events throughout the year.
  • The position is fixed-term for 12 months with potential for extension, and offers benefits such as discounts, free leisure club membership, and enhanced parental pay.
  • Candidates should possess excellent communication skills and a passion for food, with a focus on resolving guest queries.
The Company:
  • An award winning private members club
  • Non residential sporting venue
  • Renowned for exceptional service standards
  • A company focussed on developing its own employees and offering a superb career progression for driven talented individuals
The Package:
  • £40,000 salary
  • Discounts across the group
  • Free leisure club membership
  • Enhanced maternity and paternity pay
  • Favourable hours - no late finishes
The Job Role:
  • Guest Services Manager for a private members club
  • Overseeing the reception team, ensuring exceptional service
  • Big focus on member retentions, ensuring members are fully satisfied with their club experience
  • Creating events for members across the calendar year
  • This is a fixed term 12 month role with the option to extending at the end.
The Requirements:
  • The Guest Services Manager will have experience of managing hospitality teams and driving service standards.
  • The Guest Services Manager will have excellent communication skills
  • A self-starter with a genuine passion for food and eager to develop their team
  • The preferred Guest Services Manager will have experience of dealing with guest queries on a regular basis and be able to resolve issues.
The Location:
  • Birmingham City Centre
  • Free on-site parking
  • Excellent transport links
TH Contact Details:
Consultant: Adrian Pate
Telephone: 0121 448 2260

We at Talent Hive are specialist recruiters within the Hospitality & Catering sector, if you would like a confidential chat about your career, please reach out to us on 0121 448 2260

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