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Head of Housing, Managed Agents and Charitable Services
Birmingham
£45,000 - £55,000 (dependent on qualifications and experience)
Permanent
Full Time - 35 hours per week
We are currently looking for a passionate and dynamic person to join our small team as the Head of Housing, Managed Agents and Charitable Services. The successful candidate will be hands-on in leading and managing a housing team including undertaking regular one to ones, team meetings, appraisals and reviews to ensure that the team have the required skills and performance delivers required outcomes. As our Housing portfolio is small, the post holder will get directly involved in liaising with tenants, consultants and external partners, as well as overseeing the development of our plans for growth.
The Role
- Demonstrate that we put the customer at the heart of our services.
- Lead, manage and motivate a housing team in delivering a proactive responsive housing service in a customer focused way.
- Ensure housing delivery is continually improving following feedback from customers, changing business requirements incorporating national legislative and policy changes.
- Take budgetary responsibility for the Housing department and manage applications to our charitable grants.
- Maximise income through minimising rent and void loss.
- Prepare and deliver the Housing Strategy, seeing through projects to consolidate and grow Housing Portfolio.
- Reporting to the boards of charities we provide a managing agent service to.
- With support from the finance team, lead on the calculation, preparation and implementation of rents, service charges and weekly maintenance contribution each financial year,
- Ensuring appropriate consultations are held with residents and Housing Benefit departments so that charges are collected in a timely way.
Required Experience
- The ability to continually improve, following feedback from customers, changing business requirements incorporating national legislative and policy changes.
- Strong housing law knowledge, including Almshouse management.
- Experience of budgetary responsibility including setting budgets, rents and service charges, and controlling spending.
- Experience of all aspects of housing from lettings, tenancy management, rent collection, ASB, ending tenancies, arranging repairs, voids inspections etc.
- Will confidentially liaise with colleagues and partners both internally and externally to maximise support available to residents and help create cohesive communities.
- Up to date knowledge of the Social Housing regulations and experience of reporting and auditing to ensure regulatory compliance and quality support are achieved.
- Management experience, developing teams to perform to a consistently high standard.
- Holds a CIH level 5 qualification, or is willing and has the ability to achieve this.
- A ‘leading from the front’ approach – able to think strategically and track progress, whilst also ‘rolling up the sleeves’ and delivering on the ground when required.
Benefits
- A salary of £45,000 - £55,000 depending on experience and qualifications
- 24 days holiday PLUS Bank Holidays
- A contributory pension scheme
- Private health care
- Free life assurance
- Access to an extensive suite of wellbeing services
- Opportunities for learning and development
- Retail discount scheme via Blue Light card
