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Company description:
ClearCourse
Job description:
Job Title: 1st Line SupportLocation: UK (Hybrid) | Competitive Salary + Benefits
Your career in tech support starts here.
ClearCourse is transforming payments across the UK, and we’re looking for a 1st Line Support Specialist to be the first point of contact for our merchants. You’ll handle queries, troubleshoot issues, and deliver world-class service that helps businesses keep moving.
What you’ll do:
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Act as the first point of contact for merchant queries (hardware, software, and payments)
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Troubleshoot technical and connectivity issues with card terminals and systems
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Support onboarding, training, and payment system migrations
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Log and resolve tickets to agreed SLAs, escalating when needed
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Collaborate with internal teams and external partners to ensure fast resolutions
What we’re looking for:
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1–2 years’ experience in customer support or call handling
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Strong communication and problem-solving skills
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Confident with Microsoft Office and basic networking (Wi-Fi/ethernet)
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Organised, proactive, and customer-focusedBonus: service desk experience, payments knowledge, or PCI compliance
You’ll benefit from:
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25 days annual leave + your birthday off
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Private medical insurance (Bupa), incl. mental health & optical cover
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Health cash plan to support everyday costs
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Life assurance (4x salary) & Group income protection (75% salary)
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Enhanced parental leave & family wellbeing support via Peppy Health
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Employee perks & discounts through Perkbox
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Cycle to Work scheme
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Generous pension contributions
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Training budgets & reimbursement for professional qualifications
If you’re looking for a role where you can learn, grow, and make an impact from day one — apply now.
