Application Support Analyst

Application Support Analyst

•    Annual Salary: 37K•    Location: Birmingham, Hybrid•    Job Type: Full-time

I am delighted to present an exciting opportunity for one of our global organisations who are looking for an Application support analyst to join their team

This rapidly growing organisation require support within their European division, so this is a business-critical position

Working closely with the Senior Analyst, the successful candidate will be the first point of contact for application-related support and change requests.

Day-to-day of the role:•    Act as the primary contact for end users seeking support with business applications, ensuring timely and effective resolution of issues.•    Provide support via phone, face-to-face, and other communication channels, maintaining a high standard of customer service.•    Log and manage incidents and service requests using enterprise-level ticketing systems.•    Troubleshoot application issues and escalate unresolved problems to third-party software providers when necessary.•    Support application integration, data migration, and onboarding processes during acquisitions.•    Assist with training and onboarding of new team members and business users.

Required Skills & Qualifications:•    Ability to guide users through system workflows and processes.•    Strong analytical and problem-solving skills.•    Excellent customer service orientation and interpersonal communication.•    Practical experience with platforms such as Acturis, Open GI, or Applied Epic.•    Experience working within service desk environments and using enterprise ticketing systems.•    Relevant IT qualifications or certifications are desirable but not required if equivalent experience is demonstrated.

To apply for this Application Support Analyst position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.