Customer Support (Helpdesk)

Customer Support (Helpdesk)

Our client based in Birmingham are currently recruiting for a Customer Support (Helpdesk) Agent to join their team on a full time, permanent basis.

Within this role, you will be providing technical support to customers and will act as their first point of contact.

You must be technically minded and have excellent IT skills as you will be troubleshooting and resolving issues.

Main duties include:

• Liaising with customers via telephone and email
• Troubleshooting and resolving IT related issues
• Manage inventory of stock
• Assist with the installation of systems remotely and on site
• Prepare items ready for delivery and ensure they are labelled correctly

The ideal candidate will:

• Have a full, clean driving licence as well as their own vehicle as you will be travelling to client sites
• Have excellent IT skills and be able to problem solve
• Will work well in a team environment as well as on their own initiative
• Be comfortable working in a role that involves both office and warehouse duties

This is a full time, permanent role working Monday to Friday.

If you feel you have the right skills and experience for this role, please apply now stating why you would be suitable.