SonicJobs Logo
Login
Left arrow iconBack to search

IT Service Support Analyst

Clearwater People Solutions
Posted 8 hours ago, valid for 12 days
Location

Birmingham, West Midlands B45 9RT

Salary

£25,000 - £30,000 per annum

Contract type

Full Time

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.

Sonic Summary

info
  • An exciting opportunity exists for an IT Service Support Analyst to join a growing IT team, making it ideal for recent graduates or junior support analysts.
  • The role involves providing high-quality support for hardware, software, and IT services while collaborating with internal teams and third-party suppliers.
  • Candidates should possess strong communication skills, be organized and proactive, and have a keen interest in IT operations and support.
  • The position requires a minimum of 1-2 years of experience in IT support, and the salary offered is competitive within the industry.
  • Apply now to kick-start your IT career and become an integral part of the Service Delivery team!

We have an exciting opportunity for an IT Service Support Analyst to join a growing IT team. This role is ideal for someone early in their IT career, such as a graduate or junior support analyst, who's keen to build hands-on experience across IT service operations and support.

As part of the Service Delivery team, you'll play a key role in supporting internal users, helping to maintain high service standards, and contributing to the smooth running of our IT services.

Key responsibilities as the IT Service Support Analyst:

  • Provide high-quality support to internal teams across hardware, software, and IT services.
  • Work closely with internal IT colleagues, business users, and third-party suppliers to support day-to-day operations.
  • Monitor supplier performance and assist in service reviews.
  • Support reporting, documentation, and ongoing improvements to IT service delivery.
  • Assist in managing user expectations and ensure clear communication during incidents or service changes.
  • Contribute to the management of Major Incidents and participate in Problem and Change Management processes.
  • Help maintain and improve ITSM tools and workflows.
  • Support wider IT service delivery tasks as needed, including service escalations and reporting.

Essential skills for the IT Service Support Analyst:

  • A strong communicator who is confident engaging with colleagues at all levels.
  • Organised, proactive, and able to work independently to resolve issues and meet SLAs.
  • A natural problem-solver with a "can-do" attitude and a calm, professional manner.
  • Someone with a keen interest in IT operations and support, who is eager to learn and grow.
  • Able to write clear documentation, procedures, and knowledge base articles.
  • A friendly and enthusiastic team player who takes pride in delivering great service.

Desirable (but not essential):

  • Knowledge of Windows, Office 365, and Active Directory.
  • Understanding of ITSM tools such as Supportworks or similar.
  • Familiarity with ITIL principles and processes.
  • Experience using reporting tools like Power BI.

Apply now for the IT Service Support Analyst to kick-start your IT career - we'd love to hear from you!

Apply now in a few quick clicks

By applying, a CV-Library account will be created for you. CV-Library's Terms & Conditions and Privacy Policy will apply.