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2nd/3rd line IT Engineer

In Technology Group Limited
Posted a day ago, valid for 18 days
Location

Birmingham, West Midlands B27 6QS, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • The job opportunity is for a 2nd/3rd line IT Engineer located in Birmingham.
  • The position offers a salary of £35,000 per year.
  • Candidates should have experience in an ITIL-based environment and hold an ITIL v3-4 Foundation certification.
  • Strong technical skills in Windows Servers, Microsoft Office 365, Active Directory, and networking are required.
  • Applicants should have a proven ability to manage workloads effectively and work independently.

Job Opportunity: 2nd/3rd line IT EngineerLocation: BirminghamSalary: £35,000

Are you a skilled IT professional passionate about delivering outstanding technical support? Join our dynamic team as a Service Desk Analyst/Engineer, where you'll play a critical role in providing 2nd and 3rd line support for IT and Communications. Be part of a service-oriented team, troubleshoot technical issues, and contribute to maintaining a seamless IT experience for on-site and remote users.

Key Responsibilities:

  • Provide expert 2nd and 3rd line support for technical issues, both on-site and remote.
  • Troubleshoot and resolve networking tasks, escalating issues when necessary.
  • Configure and deploy hardware/software, maintain systems, and support printers/scanners.
  • Manage Active Directory and Exchange user accounts, file security, and backups.
  • Work on implementation projects for new technologies and assist in end-user training.

What We're Looking For:

  • ITIL v3-4 Foundation and experience in an ITIL-based environment.
  • Strong knowledge of Windows Servers, Microsoft Office 365, Active Directory, and VMware.
  • Hands-on experience with TCP/IP networking, VPNs, firewalls, and cloud environments like Azure.
  • Excellent problem-solving skills and a logical approach to fault resolution.
  • A proven ability to manage workload effectively, prioritize tasks, and work independently.
  • Team player with a professional, customer-focused approach.

Ready to elevate your IT career? Apply now and be part of a team that values customer service and technical excellence!

In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.