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IT Support Engineer (1st /2nd line)
Overview
We are looking for an enthusiastic and reliable IT Support Engineer, based in Birmingham, to join a busy and supportive technology team on a 3-month contract.
This position is ideal for someone with a strong understanding in 1st line support and some exposure to 2nd line tasks, who is excited to learn, develop new skills, and contribute to a friendly, collaborative environment.
You will be the first point of contact for technical issues, providing professional and efficient support across hardware, software, and user queries. The role suits someone with a proactive approach, strong communication skills, and a genuine passion for IT.
Key Responsibilities
- Act as the first point of contact for IT incidents and service requests
- Provide remote and deskside support for laptops, desktops, and mobile devices
- Troubleshoot hardware, software, and network issues
- Log and manage tickets through the service desk system
- Support users with Windows OS and Microsoft 365
- Manage user accounts and permissions via Active Directory
- Escalate more complex issues to 2nd line support when necessary
Skills & Experience
- Experience in IT Support
- Strong understanding of Windows desktop and Microsoft 365
- Knowledge of Active Directory user and group management
- Familiarity with remote support tools (RDP, TeamViewer, LogMeIn, etc.)
- Basic networking and troubleshooting knowledge
- Understanding of Azure or cloud environments (advantageous, not essential)
- Excellent communication and customer service skills
- Positive attitude, attention to detail, and a strong willingness to learn
The Benefits
- Supportive, team-oriented working environment
- Exposure to a range of systems and technologies
- Genuine opportunity to develop technical skills and progress your IT career
If this role sounds like a good fit,it would be great to hear from you!
