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??Location: West Midlands ??Contract Type: 6 months
Hays is proud to be partnering with a respected public sector organisation to recruit a Senior Claims Handler. This is a key opportunity to join a growing and evolving team in a pivotal role that blends hands-on claims management with leadership responsibilities and strategic support for the organisation's insurance programme. As Senior Claims Handler, you will manage a personal caseload of complex claims-primarily personal injury and third-party property claims under Public and Employers Liability. In addition, you will play a vital role in supporting the Insurance Manager with the administration, renewal, and ongoing development of the insurance programme, while also deputising when required.
Key Responsibilities
- Handle a personal caseload of liability claims, including those received via the Claims Portal and traditional channels.
- Monitor and control claim-related costs and ensure compliance with civil procedures and relevant legislation
- Provide expert guidance to team members on liability and defence decisions
- Assist with the procurement, renewal, and day-to-day administration of the
Insurance Programme.
- Respond to insurance queries from directorates and liaise with insurers and brokers.
- Maintain and update the electronic claims handling system.
- Act as the first point of contact for legal representatives and internal stakeholders.
- Stay up to date with legal and procedural developments in insurance and claims handling.
About YouWe're looking for someone with:
- Proven experience in handling public and employer liability claims.
- Experience of working in a public sector environment
- Strong knowledge of civil procedures and insurance legislation.
- Excellent communication and negotiation skills.
- Confidence in working with legal professionals and attending court.
This is a fantastic opportunity for a seasoned Insurance professional to make a real impact in a high-profile public sector organisation. If you are ready to take on your next role, please send your updated CV.
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