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Broker Support Consultant
Job Market - Insurance
Location - Remote / Home Based with Travel to UK regional offices.
Broker Support Consultant - About the role
This is an excellent opportunity for an individual from an insurance broking or underwriting environment who wants to step up to a Relationship role within the Broker Development / Network space.
You will provide broker support and assistance through inbound and outbound calls and emails to both prospective brokers who are going through the onboarding process and to those brokers who are already an established member of the network, within their given territory area.
Broker Support Consultant - Key duties
You will be the first response unit for all new and existing businesses who require assistance with a varied range of requests from onboarding, training, and Insurer support.
Ensuring that the different broker businesses have their queries and requests for help answered quickly and professionally, with a full focus on customer service and satisfaction.
Full ownership of brokers within territorial area with a "can do" approach to support day to day queries wherever these arise, by either resolving personally or escalating internally to the dedicated area.
Responsibility for retaining a Panel of Brokers and ensuring any internal systems are updated accordingly with relevant activity.
The arranging of regular meetings with your allocated brokers, whether virtually, telephone or face to face if travel warranted.
Supporting the broker and being the 'go-to’ for a whole host of queries with aim of being a
"critical friend" to the broker.
Involvement in the onboarding process as directed by Head of Broker Development for new members within your given territory.
A proactive approach in understanding the needs of your brokers so that support, training / development, and the uncovering of opportunities whilst working with the Broker Development Team to provide suitable solutions.
Actively being open to attracting potential new prospects and referring them internally.
Broker Support Consultant - Key requirements
Minimum of 4 years’ experience in broking/insurer environment, or in a customer driven environment.
Completion of or working to Cert CII (or willingness to build insurance expertise/commence CRT CII accreditation)
Computer literate (MS Word, MS Excel, and MS Power Point)
Strong customer service skills
Knowledge of Acturis, broking and Insurer processes
Personal and Commercial Lines experience/knowledge
Technical experience of broking for all product lines and with a strong customer focus
Strong customer service orientation
Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
A copy of our D&I policy can be made available upon request.
