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Job Title: Repair Coordinator
Location:Birmingham B19
Salary:£25,000 to £31,000
Working Hours:Monday to Friday, 08:00 to 16:00 or 09:00 to 17:00
Benefits: Generous staff discounts, pension scheme, cycle to work scheme, life assurance and competitive annual leave.
Overview:
Our client are looking for a confident Repair Coordinator to join their established team based at their Birmingham office and support the business with the administration of service and repair requests.
Key Responsibilities as a Repair Coordinator:
Manage and allocate repair work queues efficiently.
Maintain service levels in line with business expectations.
Act as the first point of contact for escalated queries and complaints.
Keep accurate records using internal systems such as a Repairs Management System (RMS).
Handle product receipt, dispatch, estimation, and pricing activities.
Uphold the security and integrity of all customer and business products.
Coordinate workload distribution, including receipt, logging, estimating, tracking, and dispatch of customer repairs.
Deliver a high level of customer service through various communication channels such as phone, email, and CRM platforms.
Essential Requirements as a Repair Coordinator:
Detail-oriented with consistent output under pressure.
Strong organisational and time management skills.
Problem-solver with a logical and innovative mindset.
Customer-focused and quality-driven.
