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Job Title: Resident Liaison Officer
Location:B60 - BIRMINGHAM/Bromsgrove
Salary: UP TO 34K plus car allowance
Sector: Social Housing Maintenance
MUST HAVE OWN VEHICLE. SALARY IS UP TO 34K
6 month fixed term with a view to going Full time (subject to us being awarded the 5 year contract) . starts in 2-3 weeks. salary up to 34k plus 4k car allowance
About the Role
As the key point of contact for residents, you will:
* Engage with customers through newsletters, meetings, visits, and open days.
* Ensure residents are kept informed of works, processes, and any changes or updates.
* Provide excellent customer care and aftercare, ensuring works are completed to a high standard.
* Manage expectations and communication between residents, clients, and our operations teams.
* Handle potentially challenging situations with empathy, professionalism, and resilience
Requirements of the Resident Liaison Officer:
- 1+ year of experience as a Resident Liaison Officer (Social Housing).
- Strong communication skills and empathy.
- Ability to work under pressure
- Excellent Communication Skills
- Excellent Time Management
- Work well under pressure
- The ability to meet deadlines
- People management skills
- Negotiation skills
- Self-Motivated
- High levels of accuracy
- The ability to think strategically
- Presentation skills
- Able to work on own initiative
If you feel this Resident Liaison Officer position is of interest to you, please either apply for the position directly or call Natasha on (phone number removed). PLEASE email CVs to:
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