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Senior Customer Operations Manager

Michael Page Business Support
Posted 2 days ago, valid for 25 days
Location

Birmingham, West Midlands B27 6QS, England

Contract type

Part Time

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Sonic Summary

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  • The job is for an Interim Operational Manager to oversee automotive site operations and support the CEO in a fast-paced environment.
  • This position is for a well-established automotive finance and dealership business on a 6-month interim basis.
  • Candidates should have a background in the automotive or motor trade and possess strong operational leadership skills.
  • The role requires a commercial mindset to improve efficiency and manage costs, with a focus on customer experience.
  • The salary for this role is £60,000, and candidates should have relevant experience in the industry.

Interim Operational Manager to oversee automotive site operations, lead managers, drive efficiency, and support the CEO in a fast-paced, hands-on role.

Client Details

We're seeking an experienced Operational Manager to join a well-established automotive finance and dealership business on a 6-month interim basis, providing hands-on leadership and stability during a key period of change.

Description

This is a fast-paced environment where you'll be a critical support to the CEO and senior team - ensuring the smooth running of a busy dealership and operational site.

What you'll be doing:

  • Take ownership of day-to-day operations across Finance/Admin, Asset Management, Workshop, Sales, and Service.
  • Drive efficiency and performance within the workshop and dealership.
  • Ensure customer experience is well-managed across walk-ins, marketing leads, and auction activity.
  • Balance cost control, efficiency, and quality - making processes practical, quick, and effective.
  • Act as the "No.2" to the CEO, freeing them up to focus on projects and strategy.

Profile

What we're looking for:

  • Automotive or motor trade background - service management, fleet, aftermarket, or dealership.
  • Strong operational leadership - able to step in quickly and manage existing managers.
  • Commercial mindset - able to improve efficiency and control costs.
  • Resilient, proactive, and able to act quick.

Job Offer

Interim Operational Manager - 6 months, immediate start

Lead automotive operations and support CEO, £60k

Apply now in a few quick clicks

By applying, a Reed account will be created for you. Reed's Terms & Conditions and Privacy policy will apply.

SonicJobs' Terms & Conditions and Privacy Policy also apply.