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Job Title: Third Line Support Engineer
Job Type: Permanent
Location: Birmingham (Hybrid)
Our client is looking for a proactive and skilled Third Line Support Engineer to join their team. You will play a key role in diagnosing complex issues, supporting critical integration layers for online trading systems, and driving continuous improvement across their platforms.
Key Responsibilities:
- Triage and resolve third line support tickets, including escalations from second line.
- Maintain and enhance system monitoring, identify vulnerabilities, and support critical trading system integration.
- Deliver root cause analysis and implement preventative solutions.
- Maintain technical documentation and ensure handover to 1st/2nd line teams.
- Collaborate across teams and contribute beyond your core area when needed.
Essential Skills:
- Previous experience within a 3rd line support role.
- Strong experience with Microsoft technologies, MS Azure, AWS MQ, and SQL.
- Proficient in .Net, Python, Java, and scripting for automation.
- Solid background with AWS (Lambda, ECS, MQ) and monitoring tools.
- Experience with packaged solutions like PIM, PPD, Hybris, and IBM Sterling.
- Understanding of PCI-DSS and SOX compliance standards.
If you are looking for a new challenge and feel this could be the role for you, please provide an up-to-date CV and apply now!
